royale36 Terms and Conditions of Use

1. Definitions

In this document, the following terms carry the meanings stated below:

• "Platform" refers to the website and all services provided under the domain royale36.onl.
• "User" or "Member" refers to any individual who has registered a valid account on the Platform.
• "Terms" refers to these Terms and Conditions of Use together with all policies referenced within.
• "Account Balance" refers to the total funds held in a User's account, excluding bonus funds still subject to wagering requirements.
• "Bonus" refers to free credits or incentives granted by royale36 subject to terms and wagering requirements.

Any term not defined here shall be interpreted according to its common meaning in the context of the online gambling industry.

2. Eligibility and Registration

To register a royale36 account, Users must meet the following requirements:

• Be at least 21 years of age on the date of registration.
• Be a legally competent individual capable of entering into a binding contractual agreement.
• Not be subject to any prohibition from participating in gambling activities in your local jurisdiction.
• Register in your own name using true and accurate personal information.
• Have not previously held a royale36 account that was closed or suspended due to a breach of Terms.

Each individual is only permitted one active account. Registering multiple accounts from the same individual is strictly prohibited and will result in the closure of all related accounts and forfeiture of any existing balances.

3. Account Management

Users are fully responsible for all activities that take place within their account. Key obligations include:

• Keeping your username and password confidential at all times.
• Ensuring your profile information is always current and accurate, including your mobile number and active email address.
• Notifying royale36 immediately if you suspect unauthorised access to your account.
• Not sharing your account or allowing another party to use the account on your behalf.

royale36 will not be responsible for any losses arising from a User's negligence in safeguarding their login information.

4. Deposits and Withdrawals

All financial transactions on the royale36 Platform are subject to the following policies:

• The minimum deposit per transaction is RM50, regardless of payment method.
• The minimum withdrawal per request is RM100.
• Accepted payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrency (USDT, BTC, ETH).
• Withdrawals are typically processed within 1 hour after the request is received and verified.

royale36 reserves the right to request supporting documents to verify certain transactions before they are processed. This includes proof of ownership of the payment method and User identity verification.

Any withdrawal attempt to an account or wallet not registered under the same User's name is prohibited and will result in the request being rejected and an investigation being initiated.

5. Bonus and Promotion Terms

All bonuses and promotions offered by royale36 are subject to specific conditions. Users are advised to read each set of conditions carefully before claiming any bonus.

Welcome Bonus: royale36 offers a 100% first deposit bonus of up to RM888. The bonus amount is subject to a wagering requirement of 15 times the bonus value before any withdrawal can be made.

• Example: Deposit RM100, receive a RM100 bonus, balance becomes RM200. Wagering requirement: RM100 × 15 = RM1,500.
• Example: Deposit RM1,800, receive a RM888 bonus, balance becomes RM2,688. Wagering requirement: RM888 × 15 = RM13,320.

General bonus conditions include:

• Each User is eligible to claim the welcome bonus once only.
• Bonuses cannot be converted directly to cash without fulfilling the wagering requirements.
• Wagering using bonus funds is subject to game limits and certain game exclusions.
• royale36 reserves the right to void any bonus suspected of being obtained through abuse of the promotions system.
• Other bonuses such as VIP cashback, special promotions and seasonal offers will have their own conditions stated at the time the offer is made.

6. Betting Rules

All games and betting activities on the royale36 Platform comply with the following rules:

• The outcome of each game is determined by a certified random number generator (RNG) or by live dealers on the live casino platform.
• Users are responsible for understanding the rules and conditions of each game before playing.
• Bets that have been confirmed and accepted by the system are considered final and cannot be cancelled.
• royale36 reserves the right to void bets suspected of involving technical errors, odds pricing mistakes, or attempts to exploit the system.
• Any attempt to use automation software, bots, or other methods to gain an unfair advantage is prohibited.

For sports events, bet outcomes are determined based on official results announced by the relevant sports governing body. In the event of a dispute, royale36 will refer to the official data sources used by the platform.

7. User Conduct

Users agree not to engage in any of the following activities while using the Platform:

• Registering with false information or another person's identity.
• Attempting money laundering or any suspicious financial activity.
• Transferring funds between different user accounts for unauthorised purposes.
• Using third-party software, automation scripts, or exploit tools to gain an advantage in games.
• Any form of collusion between players to manipulate game outcomes.
• Attempting to access royale36 systems, servers, or databases without authorisation.
• Using the platform for any unlawful purpose.

Violation of any of the above rules will result in immediate account termination, forfeiture of all balances and bonuses, and potential legal action where necessary.

8. Limitation of Liability

royale36 provides its services "as is" and makes no guarantee that the Platform will operate without interruption or errors at all times.

royale36 is not responsible for:

• Financial losses incurred by Users during betting activities.
• Service interruptions caused by technical issues, system maintenance, or circumstances beyond royale36's control.
• Loss of data or balance due to a User's negligence in keeping their account secure.
• Transaction delays caused by third parties such as payment service providers.

In all circumstances, the maximum liability of royale36 to any User shall not exceed the amount deposited by the User in the 30 days preceding the claim.

9. Account Termination

A User's account may be terminated under the following circumstances:

• At the User's request: Users may request account closure at any time by contacting customer support. Any valid balance will be processed according to the standard withdrawal procedure.
• At royale36's discretion: royale36 reserves the right to suspend or close an account in the event of a Terms violation, suspected fraud, or regulatory requirements.
• Self-exclusion: Users may apply for self-exclusion for responsible gambling purposes. Such requests will be processed within a reasonable time.

Once an account is terminated due to a violation, royale36 reserves the right to withhold any balance suspected to have been obtained through unlawful activity until an investigation is completed.

10. Amendments to Terms

royale36 reserves the right to amend, update or replace any part of these Terms at any time. Material changes will be communicated to Users through:

• A notice displayed on the Platform's main page.
• Email notification to the address registered to the User's account.
• In-system messages to active User accounts.

Continued use of the Platform after the effective date of any amendment is considered the User's acceptance of the amended Terms. If a User does not agree with any amendment, the User must stop using the Platform and request account closure.

11. Governing Law

These Terms and Conditions, as well as all transactions and activities that take place on the royale36 Platform, are governed and interpreted in accordance with the laws of the jurisdiction in which royale36 holds its licence. royale36 operates under a recognised international licence.

Any disputes arising in connection with these Terms will be resolved through a mutually agreed arbitration process in accordance with established procedures. Users agree that the courts of the relevant jurisdiction have exclusive jurisdiction over any related legal action.

If any provision of these Terms is found to be invalid or unenforceable by a competent court, that provision will be severed while the remainder of the Terms will continue in full force and effect.

12. Contact Us

If you have any questions, concerns or complaints regarding these Terms and Conditions, please contact the royale36 customer support team:

• Live Chat: Available 24/7 via the chat icon on the Platform.
• Email: [email protected]
• Service Language: Malay and English.

Our team is ready to help you understand any part of these Terms or answer any questions about your account and services.