royale36 Privacy Policy
royale36 is committed to protecting the personal information of every member. This policy clearly explains how we collect, store, use and safeguard your data in line with international data protection practices.
Robust Data Protection
All member personal information is protected with industry-grade SSL encryption. Your data is never disclosed to third parties without consent.
Guaranteed Confidentiality
royale36 does not sell, rent or share your personal data for third-party marketing purposes. Your privacy is our priority.
Control Over Your Account
You have the right to access, update or request deletion of your personal data at any time through our customer support.
Transparent Cookie Policy
We use cookies only to improve user experience and for internal analytics. You can manage cookie settings in your browser.
Transaction Security
Your financial information, including e-wallet and bank account details, is processed through secure channels and is not stored in plain form in our systems.
Privacy Support 24/7
Our customer support team is available to assist with any privacy and data enquiries in Malay and English, at all times.
Introduction and Scope of This Policy
royale36 is an online sports betting and casino platform operating under international licensing. This Privacy Policy is an official document that outlines our commitment to protecting the personal information of every individual who uses our services at royale36.onl.
By registering an account or continuing to use the royale36 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we recommend that you do not continue using our platform.
This Privacy Policy applies to all users of the royale36 platform, including website visitors, prospective members and registered members. It covers all services offered through our website and digital channels.
royale36 only accepts members aged 21 and above. We do not knowingly collect or process personal data from individuals below that age. If we become aware that information has been collected from an underage individual, immediate steps will be taken to delete that data.
Personal Information We Collect
royale36 collects personal information through several methods — either directly from you during registration, or automatically through the technology used in our platform.
2.1 Information You Provide Directly
When you register an account or interact with our services, the following information may be collected:
- Full name as shown on your identification card (MyKad)
- Date of birth for age verification purposes (21+ only)
- Identification card number (MyKad)
- Active email address
- Mobile phone number
- E-wallet account information (Touch 'n Go eWallet) or banking details for deposits and withdrawals
- Information you provide in correspondence with our support team
2.2 Information Collected Automatically
When you use the royale36 platform, our systems automatically record:
- IP address and general location data (state or country)
- Web browser type and operating system version used
- Pages visited and session duration
- Financial transaction records — deposits, withdrawals and bonuses
- Betting activity history in your account
- Cookie data and device identifiers
⚠️ Important Note: royale36 will never ask for your password via email, live chat or phone. Do not share your account password with anyone, including individuals claiming to be royale36 staff.
Purposes for Using Personal Information
All information collected by royale36 is used for legitimate and specific purposes. We do not use your data beyond the scope stated here without obtaining additional consent from you.
- Account registration and verification — confirming that a member's identity is valid and meets the minimum age requirement of 21 years
- Financial transaction processing — managing deposits via DuitNow, FPX, Touch 'n Go eWallet or crypto assets (USDT, BTC, ETH) and processing withdrawals securely
- Customer service — responding to enquiries, resolving technical issues and providing 24/7 support via live chat and email
- Security and fraud prevention — detecting suspicious activity, monitoring unusual transactions and preventing account misuse
- Legal compliance — meeting Anti-Money Laundering (AML) requirements and international licensing compliance
- Platform improvement — analysing user behaviour to improve the experience on royale36
- Promotional communications — informing you about bonuses, offers and service updates (you can unsubscribe at any time)
Sharing and Disclosure of Information
royale36 does not sell or rent your personal information to any third party for commercial purposes. However, there are limited situations where your data may be shared based on operational needs or legal obligations:
4.1 Third-Party Service Providers
We work with trusted service providers to handle specific functions, including payment processing and technology infrastructure maintenance. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified.
4.2 Legal and Regulatory Requirements
royale36 may be required to disclose personal information to relevant authorities where there is a valid court order, fraud investigation, or international licensing compliance requirement under which it operates.
4.3 Business Transfers
In the event of any business restructuring or asset transfer, user information may be transferred as part of that process. You will be notified in advance should this occur.
All data sharing is conducted in a secure environment. royale36 never discloses identification card numbers, passwords or credit/debit card details to any external party.
Use of Cookies and Tracking Technologies
The royale36 website uses cookies — small text files stored in your browser — to ensure the platform runs smoothly and to provide a better experience for users.
5.1 Types of Cookies We Use
- Essential cookies — required for basic platform functions such as login sessions and account security
- Performance cookies — collect information about how visitors use the website for internal analytics purposes
- Functional cookies — store user preferences such as language and display settings
5.2 Cookie Management
You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect some functions within the royale36 platform. Refer to your browser's guide for detailed steps.
Data Retention Period
royale36 retains your personal information for as long as is necessary to fulfil the purposes stated in this Privacy Policy, or for as long as your account is active. Retention periods are also determined by our legal compliance and international licensing requirements.
Financial transaction records are retained for the period required by AML and international audit requirements. After an account is closed, certain information may be retained for an additional period for legal compliance purposes before being securely deleted.
Your Rights as a royale36 Member
As a royale36 member, you have several rights regarding your personal information. We respect these rights and are ready to help you exercise them.
Right of Access
You may request a copy of the personal information we hold about you at any time.
Right to Correction
If your information is inaccurate or outdated, you have the right to request an immediate correction.
Right to Erasure
You may request the deletion of your personal data, subject to our legal compliance obligations.
Right to Restriction
In certain circumstances, you may request that we limit the processing of your personal data.
Right to Object
You may object to the use of your data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format upon request.
To exercise any of the above rights, contact our customer support team via 24/7 live chat or email at . We will respond within a reasonable timeframe.
Data Security Measures
royale36 implements comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or accidental disclosure.
- SSL (Secure Socket Layer) encryption on all pages and communication channels
- Two-factor authentication (2FA) available for member accounts
- Continuous security monitoring for suspicious account activity
- Internal access to user data is restricted based on a need-to-know principle
- Regular security audits by our technical team
- Established cyber incident response procedures
Although we take all reasonable precautions, no security system is perfect. We encourage you to use a strong and unique password for your royale36 account and not to share your login details with anyone.
Amendments to This Privacy Policy
royale36 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any amendment will take effect immediately upon publication on this website.
We will notify members via email or in-platform notification if significant changes occur. Your continued use of the royale36 platform after any amendment is published constitutes your agreement to the updated policy.
We recommend that you review this Privacy Policy periodically to ensure you are always aware of how we manage your personal information.
Contact Us Regarding Privacy
If you have any questions, concerns or complaints relating to this Privacy Policy or how we handle your personal information, the royale36 customer support team is available to be contacted at all times.
24/7 Live Chat
Reach us via live chat, available at all times on the royale36 platform. Support in Malay and English.
Support Email
Send your privacy enquiries to [email protected] and we will respond as soon as possible.
Join royale36 with Confidence
Your privacy and security are protected at royale36. Start your betting experience today and enjoy full data protection, 24/7 support and a welcome bonus.
Privacy-Related Frequently Asked Questions
Answers to the most commonly asked questions about royale36's Privacy Policy.